Wednesday, January 19, 2011

What's going on at anti-virus internet security company PC Tools?

PC Tools apparently is having some problems.  One of our readers received this email from PC Tools almost three weeks after attempting to cancel their service.  She told us she had to contact her credit card company to dispute the charge after failing to refund her purchase as part of PC Tools 30-Day Guarantee  Are you having problems with PC Tools?

Dear Customer,

PC Tools customer services are currently experiencing a technical issue which is resulting in a significant delay in responding to your request. We apologize for any inconvenience and will endeavor to respond to your request as soon as possible.

You can find solutions to common issues and questions on the PC Tools Knowledgebase such as;

How to cancel the Automatic Renewal of your subscription?

Information about Refund Policy

How to install/uninstall PC Tools software?

PC Tools Software User Guides

This is an automated email address and is not monitored please do not respond to this email.

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