Monday, October 20, 2008

E-billing can have a significant impact on your business - and help save the planet

E-billing can have a significant impact on your business, but it will only take off if you have internal and external plans in place to promote it.

Create reasonable goals
Understand the legal and financial ramifications of e-billing. In the long term, your company can save time and resources, but it will take time, research, infrastructure upgrades, collaboration with e-bill providers, and employee education. Plan to sign up clients over months and years, not weeks.

Educate Staff and Shareholders
Your employees need to know how e-billing will simplify their jobs. Less phone calls for your accounting department. Easier payment tracking for accounts receivable. Smarter credit decisions based on more accurate, up-to-the-minute information. With e-billing tied into companies' databases and Enterprise Resource Planning (ERP) systems, cash flow management becomes easier.

Communicate the benefits to consumers and business customers
Let your clients know that seemingly little changes, like getting and paying bills electronically, can add up to a large positive benefit for the environment. Use your existing client communication channels, from bill stuffers to newspaper ads, to spread the word about your e-billing offerings.

Embrace the environmental impacts of a paperless (or paper-light) office
Use less paper in your day-to-day activities. When you need a hard copy, buy non-virgin paper. Pay your bills electronically and use other companies' Interactive Web Response (IWR) systems. Not only will you file less, you can often create useful reports with the information found on other companies' IWR interfaces. Business is changing-a move to e-billing allows more flexibility for employees.

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